Skein Shop is Fair, Fast, and Friendly.

At Skein Shop we strive every day to be Fair, Fast, and Friendly.  What does that mean?  Let's take a closer look.

Fair:

We strive to be fair to our customers and our employees. 

Being fair to customers means consistently offering outstanding service and treating each order with as much care as the next.  We ship promptly, and we offer low-cost shipping options.  Will we always have the lowest prices out there?  Possibly not, but we keep our prices consistent so you don't have to waste time watching your inbox and playing guessing games about what might go on sale and when.

We treat our employees fairly by paying them well, offering rewards for extraordinary work, and respecting them as people.  We believe that minimum wage is not enough in our part of the country, so we pay a living wage.  We have clear goals and expectations for our staff as well as bonuses for those who exceed those marks.  We work with each employee individually to make sure that their schedule and responsibilities are reasonable for them.

Fast:

We strive to get your order to you as fast as possible.

We ship three days a week, so no matter when you place your order it'll be at the post office soon!  We know you're anxious to get started on your project, and we're just as eager for you to receive your yarn.

Friendly:

We strive to be friendly to everyone.

We want you to love shopping with us.  We know that there are real people at the end of every email, forum post, and comment, but the internet is by nature an impersonal place.  That's why we try to put a personal touch into everything we do, whether that's a hand-written note in your package, a special photo so you can see two colors of yarn right next to each other, or a blog post featuring pictures of customer projects.  If there's anything we can do to be of service, please let us know.  We promise to work with you in a friendly, cheerful manner until you are satisfied.